Here at Universal Liquids, we strive for great customer service. If for any reason your product arrives defective or you have an issue with the actual product please contact us immediately for us to rectify the issue. However if the product has been used, due to hygiene concerns we cannot replace or return the item. We can only return, replace or exchange items that have not been used!! For any questions or concerns please contact us before purchasing via the contact page.
– Universal Liquids